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The Breakfast of Champions
Last Post Jun 17, 2014 04:22 PM by Jeanne -The Quality Coach. 0 Replies.
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Jun 17, 2014 04:22 PM

    It's About People

    A Weekly CoachingColumn from...
    Quality Coach Logo
    Welcome to our new subscribers! This week's coaching column contains 698 words and will take about 5 minutes to read. We hope you enjoy it and pass it along!
    Issue 166, 4-28-2014

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    Feedback- The Breakfast of Champions


    BreakfastIt has become obvious to many of us that food is fuel. And that we depend upon frequent feedings of nutrient dense foods. When we consistently skip feedings or rely on junk food and drinks for quick fixes, we risk malnutrition which ultimately impacts our overall performance. This kind of mal-nourishment has become a major and persisting challenge, impacting the health of individuals, organizations and modern day society at large. We pay for poor nutrition in ways we easily recognize and in ways that sneak up on us.


    We find that many employees suffer from another kind of malnutrition. And, that is the lack of consistentperformance feedback. In spite of annual or quarterly performance reviews, 360 feedback, customer surveys and other systems of feedback most organizations employ, we find that employees at all levels crave real time feedback like our bodies crave real time nutrient dense food.


    Just yesterday my niece Stephanie sharedCoach Jeanneher most recent performance review with me, and I was impressed! I was impressed, certainly not surprised, by her glowing review. I was also impressed by the specificity and care in each comment made by her supervisor. The comments reinforced various aspects of Stephanie's performance that when consistently practiced will lead to excellence in her profession as a nurse. Stephanie knows without a doubt what to continue doing to provide a high standard of care.


    Receiving feedback on a regular basis is critical to our ability to continuously improve our performance and ourprofessional development. Without thoughtful feedback, we become unsure of what tostopdoing,startdoing andcontinuedoing to improve our performance.


    We love to recommend the consistent use of the TSBT approach to leaders and managers as a means of providing nutrient dense food (feedback) for theirteams, individual employees and internal suppliers.


    Receiving recognition is perhaps the most powerful incentive to improving performance. Behavior and specific actions are reinforced when leaders intentionally pay attention to aspects of performance that add value to the business or organization.


    Giving meaningful recognition goes beyond an "atta boy" or "atta girl". It is very specific. Take a look at this deceptively simple, yet ever so powerful, approach.



    Thanks. Specific. Benefits. Thanks.

    1. Share your thanks for the contribution.

    "You really did a great job on that report."

    1. Describe the specific behavior you valued.

    "You asked several good questions about...."

    1. State how it benefits you, your department, customers, or the organization.

    "Our organization needs employees who know how to handle ....."

    "Our department really benefits from....."

    1. Give an overall statement of thanks.

    "I really appreciate your input. You truly made a difference to the project."

    Following are a few guidelines to help

    1. Be sincere.
    2. Focus on behavior or actions. The tendency is to focus on results. Behavior leads to results.
    3. Recognize best effort. Use reinforcement to improve performance and build best results.
    4. Reinforce individuals in private. Reinforce teams or groups in public.
    5. Reinforce the behavior or positive actions as soon after the event as possible.

    Hearing this kind of feedback from you as their boss, mentor, coach or internal customer helps others develop an awareness of the aspects of their work that are most valuable. It helps them to become aware of what they are doing that's working. Try this appreciative approach and watch the value that folks are able to bring to the job increase exponentially.


    We are told that TSBT is an awesome tool to help teach and develop good behaviors and competencies in your children.


    Your Coaching Challenge, should you choose to accept it...


    Actively look for aspects of performance in others that you most value. Provide them with nourishing feedback on a regular basis through using TSBT.



    We'll see you on line next Monday. Cheers!Coach Jeanne


    We would love to hear your thoughts.To continue the conversation, simply follow this link toour Quality Coach Facebook page.Who knows what we can learn from one another!


    To learn more about The Quality Coach!
    ®services for truly tapping into the people power in your organization, visit us atwww.thequalitycoach.com.





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    Jeanne Gladden-Epstein jeanne@thequalitycoach.com 636 239-0582
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